DreamStream Support

Need a hand with DreamStream? Email support@dejoware.com and we'll get back to you. It helps to mention your iPhone or iPad model and iOS version.

Common Questions

My Nap or Clock timer won't start. These timers need permission to set alarms, so they can wake you even when your device is locked. Open Settings › DreamStream and turn on Alarms. The Sleep timer doesn't need this permission.

Will the alarm ring if my device is silenced or locked? Yes. Alarms ring even in Silent mode and on the Lock Screen, where you can stop or snooze them.

Do the sounds keep playing when the screen locks? Yes. DreamStream lets your screen dim and lock as usual while the sounds keep playing until the timer ends.

I don't see the countdown on my Lock Screen. For the Sleep timer, turn on Live Activities for DreamStream2 in Settings › DreamStream.

Can I play my own music at the same time? Yes. DreamStream's sounds can play alongside music or podcasts from other apps.

How do I stop a timer? On the countdown screen, press and hold Hold to Cancel until it turns red.

Is there a faster way to start? Save a timer as Quick-Sleep, Quick-Nap or Quick-Clock from its settings screen, and a button appears on the main screen. You can also touch and hold the DreamStream2 icon on your Home Screen to start a Quick timer or Play Sounds.

More tips, including a few hidden extras, are in Help, found in the app's Dream Menu (the flower button).